SHIPPING & DELIVERY
How long will it take for my order to arrive?
We aim to dispatch within 12-48 hours of receiving your order unless during peak periods. We use Australia post for all orders 5kg and under which is subject to their delivery times. For larger orders over 5kg couriers will be used. However, we usually find most orders are received within 2-10 business days. If you require express postage please select this option at the checkout for an additional cost. Please note we are not liable for postage time taken to deliver through the post. We do not accept returns for change of mind or postage delays caused by Australia post
How much does shipping cost?
As of 2/4/2022 We offer free EXPRESS shipping on all orders $150+ to anywhere in Australia.
Shipping is based on weight and starts from $8.95 (registered post). There is no need to enter your address to see the shipping cost, it is visible automatically in the cart. All orders are sent as tracked postage. Both standard and express options are available at checkout.
Please note: We are located in Malaga and Carlisle, Perth, Western Australia. Please take care when selecting your shipping method. If local pick up is selected by mistake an invoice for shipping will be sent. Order cancellations may incur a fee to cover cost occurred to us via the payment gateways.
Do you deliver to anywhere in Australia?
Yes, deliver to anywhere in Australia. Once your order is on its way, you will be provided with a tracking number so you can follow its progress. Or you can simply log into your account, click on your order and track it from there.
Do you accept returns?
We do not accept returns for change of mind purchases or orders delayed as a result of Australia post. Please ensure to read all product descriptions and select carefully. Feel free to contact us prior to purchase with any questions you may have.
If you need to cancel your order please contact us as soon as possible to check its status. Please note all orders that require cancellation will incur an 8% fee if paid by cash, credit card or PayPal and 15% if paid with Afterpay. This to cover the administration and processing fees charged to us by the payment gateways. This includes partial refunds and changes from shipping to local pick up. If in the event your order has already been packed we cannot cancel at this stage.
Please note: We are located in Malaga and Carlisle, Perth Western Australia. Please take care when selecting local pick up by mistake to avoid a delay in your order being sent. If local pick up is selected by mistake an invoice for shipping will be sent. Order cancellations incur a fee to cover cost occurred to us via the payment gateway.
Orders late due to postal carrier or lost in transit
If an order is delayed with the postal service an investigation will be raised by the carrier. Once the postal carrier’s investigation is complete an outcome will be sent to us. This is usually within 10 business days.
- In the event the item is delivered late we are not liable for any delays due to the postal carrier. If you need you order in a hurry please select Express postage at the checkout.
- We do not accept returns for change of mind and are not liable for postal delays caused by Australia post
- In the unfortunate event an item is declared lost by the carrier you will be given the option of either a refund or replacement.