Shipping & Delivery
How long will it take for my order to arrive?
We aim to dispatch within 24 hours of receiving your order. We use Australia post for delivery which is subject to their delivery times. However, we usually find most orders are received within 2-10 business days. If you require express postage please select this option at the checkout for an additional cost.
For local pick up:
Please allow 24hours for us to get your order ready. You will receive a ‘Ready for Pick Up” email from us once your order is ready to collect.
How much does shipping cost?
Shipping is based on weight and starts from $6.45 (registered post). There is no need to enter your address to see the shipping cost, it is visible automatically in the cart. All orders are sent as tracked postage via Australia Post. Both standard and express options are available at checkout.
We offer free shipping on all orders $150+ to anywhere in Australia.
Local pick up is available.
Please note: We are located in Carlisle, Perth Western Australia. Please take care when selecting local pick up by mistake to avoid a delay in your order being sent. If local pick up is selected by mistake an invoice for shipping will be sent. Order cancellations may incur a fee to cover cost occurred to us via the payment gateway.
Do you offer local pick up?
Yes! Local pick up is available from our second business (Ascot Radiator Service) located on Oats Street in Carlisle, WA. When local pick up is selected, you will receive a ‘Ready for Pick up’ email once it is ready to collect. Order and payment is to be placed through our website so we can get your order ready prior to pick up. Please allow 24hours for us to get your order ready.
Please note we are NOT retail storefront and as of such do not currently take walk-in orders. All orders need to be placed on our website ahead of time.
Our pick up business hours are:
Mon – Fri: 11am-5pm.
Sat, Sun and Public holidays: Closed.
Do you deliver to anywhere in Australia?
Yes, deliver to anywhere in Australia via Australia post. We aim to dispatch within 24 hours of receiving your order. Once your order is on its way, you will be provided with a tracking number so you can follow its progress. Or you can simply log into your account, click on your order and track it from there.