Terms & Conditions
By purchasing on our website you are agreeing to our terms an conditions as set below:
All photos used on our website are a guide only and can look slightly different from screen to screen and under different dynamics. Catalogues are available to purchase which real product are used as a colour guide. Some items such as Styletech Opals and Stahls effect/disco films are designed to have a chameleon effect which look different from every angle. These items are hard to photograph due to their nature and all images are only a guide. By purchasing on our website you agree to these terms and conditions. Catalogues are available to purchase which contain actual product if they need to be seen first before purchase. We are always happy to provide more product images at any time via email if requested.
Once your order has been placed we pack your order as soon as possible to ensure you receive your order promptly. We do try to accommodate changes, but if your order has already been packed we cannot make any alterations at that stage. Please contact us asap via our contact page if you have any questions or change requests.
If you need to cancel your order please contact us as soon as possible to check its status. Please note all orders that require cancellation will incur an 8% fee to cover the administration and processing fees charged to us by the payment gateways. This includes partial refunds and changes from shipping to local pick up. If in the event your order has already been packed we cannot cancel at this stage.
Please note: We are located in Carlisle, Perth Western Australia. Please take care when selecting local pick up by mistake to avoid a delay in your order being sent. If local pick up is selected by mistake an invoice for shipping will be sent. Order cancellations may incur a fee to cover cost occurred to us via the payment gateway.
Orders late due to the post or lost in transit
If an order is delayed with the postal service an investigation will be raised by the carrier. Once the investigation is complete an outcome will be sent to us. This is usually within 10 business days.
- In the event the item is delivered late we are not liable for any delays due to the postal carrier. If you need you order in a hurry please select Express postage at the checkout.
- We do not accept returns for change of mind or due to postal delays caused by Australia post
- In the unfortunate event an item is declared lost by the carrier you will be given the option of either a refund or replacement.
We do not accept returns for change of mind purchases or orders delayed as a result of Australia post. Please ensure to read all product descriptions and select carefully. Faulty products are required to be posted back to us to be assessed by the manufacturer. Once assessed, if deemed as faulty you are given as an option of a refund or a new item sent. Return postage on products deemed faulty are also covered by us. All procedures followed are those outlined by the ACCC. We do not accept returns for change of mind purchases.
All orders placed are considered complete and received 30 days after orders are either marked as delivered by Australia post/Courier or collected from our collection points. Any discrepancies must be reported within this time frame along with photos of the picking slip and order received.