TERMS & CONDITIONS

 

By purchasing on our website you are agreeing to our terms an conditions as set below:

Orders Received 

All orders placed are considered complete and received 7 days after orders are either marked as delivered by Australia post/Courier or collected from our collection points. Any discrepancies must be reported within this time frame along with photos of the picking slip, product stickers and order received. Please note: As rolls are slit down from larger logs, size tolerance is +/- 0.25″ (0.635cm) to allow for the variance in slitting. This the the same allowance on sheet and roll lengths cut to order. 

Order Cancellations & Change of Mind

Due to the nature of our products, change of mind returns, refunds or exchanges are not accepted for any items purchased from our store. Cancellation requests are not automatically approved and may only be considered if the order has not yet been packed, processed, cut, printed, customised, or otherwise prepared for dispatch or collection. Once an order has entered the packing or processing stage, cancellation may no longer be possible. All approved order cancellations will incur a 15% fee. If the fee is less than $1, a minimum fee of $1 will apply. This fee covers administration and payment processing costs charged to us by the payment gateways. This includes partial refunds and changes from shipping to local pick up.

Unfortunately, due to the nature of our products, we are unable to offer returns, refunds or exchanges for any products once they have left the premises, including electrical items. As we cannot guarantee how products have been stored, handled or cared for after leaving our premises, they may no longer be suitable for resale.

If an order qualified for free shipping and is subsequently returned, the original shipping cost incurred by us will not be refunded.

Please note: We are located in Malaga and Carlisle, Perth, Western Australia. Please take care when selecting local pick up to avoid delays in receiving your order. If local pick up is selected in error, an invoice for shipping costs will be issued. Order cancellations incur a fee to cover costs charged to us by the payment gateway.

Orders late due postal delays or lost in transit

If an order is delayed beyond our control, an investigation will be raised with the postal carrier. Once the investigation is complete an outcome will be sent to us. This is usually within 10 business days.

• In the event the item is delivered late we are not liable for any delays due to the postal carrier. If you need you order in a hurry please select Express postage at the checkout. We also offer Free Express Post on all orders over $150. 
• We do not accept returns for change of mind or due to postal delays caused by Australia post.
• In the unfortunate event an item is declared lost by the carrier you will be given the option of either a refund or replacement.
• If the order is showing delivered but can not be located a photograph will be sent to the purchaser. If it is believed to be stolen a police report must be made and attached to the report with the postal carrier. 

Returns Policy

Due to the nature of our products, we do not accept returns, refunds or exchanges for change of mind purchases. This includes orders delayed by Australia Post or other postal carriers. Please read all product descriptions carefully and ensure you have selected the correct products before placing your order.

Once products have left our premises, we are unable to guarantee how they have been stored, handled or cared for. For this reason, products are not eligible for return or exchange, including electrical items, unless required under Australian Consumer Law.

If you believe a product is faulty, it must be returned to us for assessment. Where required, the product may be sent to the manufacturer for further inspection. If the product is deemed faulty, you will be offered a replacement, repair or refund in accordance with Australian Consumer Law. Reasonable return postage costs for confirmed faulty products will be reimbursed by us.

If an incorrect item has been supplied, the item must be returned to us before a replacement, refund or store credit can be processed. No refund or replacement will be issued until the product has been returned and verified.

All returns and warranty claims are handled in accordance with Australian Consumer Law and ACCC guidelines.

Corrosive Products

Armour Etch and other corrosive products cannot be returned once they have left our premises due to their hazardous nature and safety regulations. For safety and compliance reasons we are unable to accept returns of corrosive products through the postal system. Please ensure you read the product description and usage instructions carefully before purchase.

Website Images

All photos used on our website are a guide only and can look slightly different from screen to screen and under different dynamics. Catalogues are available to purchase which real product are used as a colour guide.  Some items such as Styletech Opals and Stahls effect/disco films are designed to have a chameleon effect which look different from every angle. These items are hard to photograph due to their nature and all images are only a guide. By purchasing on our website you agree to these terms and conditions.  Catalogues are available to purchase which contain actual product if they need to be seen first before purchase. We are always happy to provide more product images at any time via email if requested.  

Shipping Delivery

If you would like signature on delivery please add the charge to cart via searching the key word ‘signature’ in our search box. Or alternatively, if you believe your place of residence will not be attended at the time of delivery you can have it sent to a parcel locker. These are free with Australia post. 

If your parcel is taken to the post office for collection it will need to be collected within 10 days or they may return to sender. If this is the case please note postage will need to be paid for again as Australia post wont cover the second lot of postage. This includes free postage orders. 

Free Shipping

We offer free EXPRESS shipping on all orders $150+ to anywhere in Australia. Please note this offer excludes the full roll items marked as pick up only. If you would like any of the pick up items posted please contact us for a quote. For full rolls we offer discounted postage.

Order changes

Once your order has been placed we pack your order as soon as possible to ensure you receive your order promptly. We do try to accommodate changes, but if your order has already been packed we cannot make any alterations at that stage. Please contact us asap via our contact page if you have any questions or change requests. Please note that once your order has been packed or shipped we cannot cancel the order. Orders may be sent as single lengths if under 4meters. All order 4meters and over will be sent as one length. 

Order Verification

From time to time the banks may place orders on hold. This can happen if the bank marks the order as high risk or if order details don’t align with card details. In this case, further identification is required such as a photo of the same card used for the initial purchase showing only the last 4 digits and name on the card to match the order. Once submitted to the bank the order is then released so we can send the order. If the order requires cancelling a cancellation fee outlined below will apply.